Cox Wood’s goal is for you to be completely satisfied with your outdoor furniture purchase. Listed below are our guidelines to ensure your satisfaction.
- PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If there is visible damage, note on the receipt when signing for the product.
- If you have missing, damaged or defective parts, please call or email at 800-476-6716 or pmfg@coxwood.com within 30 days and we will send you replacement parts at no cost to you. Our hours are Mon-Fri 8:00 AM to 5:00 PM ET.
- If you are not satisfied with your purchase, you can return or exchange the product within 10 days of receipt as long as the product is unused and inside its original packaging.
- First, please contact customer service at 1-800-476-6716 or email at pmfg@coxwood.com for instructions on your return and for an authorization number.
- Once the product is received, we will credit you for the total purchase price, less 10% restocking fee. Return shipping costs will be at the customer's expense. Even though our products are offered with free shipping, our actual outbound shipping costs will also be deducted from your return refund. Returns will be inspected prior to issuing credit.